This is the first time in years that I have had customer service this exceptional. I was first sent a mail flyer and being that my current situation was a disaster, I made the call. The gentleman was sensitive and knowledgeable and assured me I would be taken care of. Then I started receiving messages from Lori. Lori Mendoza treats me like we are old high school friends and is in constant communication with me. She turned a horrible insurance situation I was having, where I was being dropped, into a doable situation by working closely with me to resolve numerous issues. My previous agent failed to resolve anything and gave me no support. I was left upset, beaten down and angry. We insure literally turned my crown upside down. Unfortunately it is rare to find any business or human who exceeds your expectations anymore, but I can say with fidelity that Lori has done just that.
I received your letter ,quote was interesting , called to get more information and was pleased with the response, started a dialog , The help you provided was great and now
I am your customer. THANKS
Friendly, wanted to help me lower my premium but not lower my coverage.